Need Assistance? Explore the sections below to find the information you need. If you still have questions or need further help, feel free to reach out — we're always happy to assist!
You can contact Hasmora by emailing them at info@hasmora.com.
Do you ship worldwide?
No, Hasmora ships in the USA only, we will soon operate worldwide.
Can I change or cancel my order?
You can change or cancel your order within a certain timeframe after placing it, typically before it has been processed for shipping. Contact Hasmora's customer service for assistance.
When will my order be processed?
The processing time for your order varies depending on the items and their availability. You'll receive an email confirmation once your order has been processed.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method chosen at checkout. Expect an estimated delivery time provided by Hasmora.
What if I don't receive my order?
If you don't receive your order within the specified timeframe, contact Hasmora's customer service for assistance.
How do I return an item?
Contact Hasmora's customer service for instructions on how to return an item.
What is your policy on lost or stolen packages?
Hasmora typically investigates cases of lost or stolen packages and may offer replacements or refunds depending on the circumstances. Contact customer service for assistance if you encounter this issue.
Is there a tracking number for my order?
Yes, Hasmora provides tracking numbers for orders. You can track your package's journey once it's been shipped.
